Thing 15

I agree with Rick Anderson that library users out there want "everything". But I don't think that means getting rid of the hard copy just in case collections quite yet. I think our customers/users do want everything - including hard copy, digital, web 2.0 technologies, catalogues, indexes, human librarians, online reference... they want it all. So how do we provide it? Well in reality we will have to either abandon some services, or spend more money. Or perhaps both. Or we need to get more help from users as Chip Nilges says. But let's remember this won't be free either - tagging, commenting, adding content etc all need to be actively supported and technology kept up to date.